I stopped at the library because I had an issue with a scam email request for gift cards that appeared to come from a contact. I first spoke with Meghan who was helpful and cheerful. She suggested I come into the library and someone would be able to help remove the spam emails from my phone. She was cheerful because of her encouragement. When I arrived Justine was the person who helped me further to explain how to remove. And with her assistance, I removed and trashed the emails. Justine was also patient...I'm a growing learner of cell phones. Meghan also printed out material to help me with this process.