FAQ | Neenah Public Library

When is the library open?

Curbside & Library Building Hours
Monday through Thursday: 9:00 a.m. – 9:00 p.m.
Friday: 9:00 a.m. – 6:00 p.m.
Saturday: 10:00 a.m. – 4:00 p.m.
Sunday: 12:00 p.m. – 4:00 p.m.

The Library is closed on the following holidays:
- New Years Eve
- New Years Day
- Easter Sunday
- Memorial Day Weekend (Saturday, Sunday, & Monday)
- Fourth of July
- Labor Day Weekend (Saturday, Sunday, & Monday)
- Thanksgiving Day
- Christmas Eve & Christmas Day
When can I return my items?

Book drops are open 24 hours for item returns.
How do I get a library card?

Apply for a card online click here.

Bring a form of picture identification (for example a driver's license) with a current address. If you do not have a picture ID with a current address, then two forms of identification are needed: a picture ID and some form of official mail that does show your current address (electric bill, water bill, phone bill, etc.) to the main desk at the library. Cards are issued for immediate use. If you do not have a current I.D., you may still apply for a card. However, you will only be able to check out three items. You will need to bring along appropriate identification when you next visit the library. Under age 16, children must have a parental signature. To apply online, click here.
Do I have to live in Neenah to get a library card?

You do not need to be a resident of Neenah to apply for a library card.
Can I use my Neenah Library card at other libraries?

Yes, you may use your Neenah Library card at other Winnefox Library System locations. Several of these locations include Berlin, Green Lake, Menasha, Oshkosh, Ripon, Wildrose, Wautoma, and Westfield Public Libraries. A complete listing of Winnefox Library System libraries can be found at the Winnefox Library System website.
If I lose my library card, can I get another?

If you are certain you lost your library card, you may apply for another one. There is a fee for replacement cards: $.50 for ages 15 and under; $1.00 for ages 16 and over.
Can I receive my hold and overdue notices by e-mail?

You may request your hold notices, due date reminder notices, and overdue notices are sent to you by e-mail. Call 886-6325 and we can add your e-mail address to your account.
Are there fines for overdue items?

We no longer charge fines for overdue items except for Interlibrary Loan material ($1.00/day). Patrons will be charged replacement costs for any items kept 30 days beyond the due date. Patrons will also be prevented from checking out additional items if they have more than 20 items overdue or owe more than $25 (unreturned items, printing fees, fees charged for items returned damaged).
How many items may I check out?

You may check out up to 100 items on your library card, however, there are limits on "Lucky Day" DVDs due to high demand, you can check out 2 DVDs for 7 days each.
How long can I keep items I checked out?
- Books: 28 days
- New books: 14 days
- Audiobooks: 28 days
- CDs: 14 days
- DVDs: 7 days
- Videos: 7 days
- Magazines: Adult: 14 days, Teen & Children: 28 days
How many times can I renew my items?

Many items may be renewed twice. Renewals can be done in-person, by phone, or online. Some items may not be renewable because of demand (waiting list/hold list) or limited collection size.
Can I return books belonging to other libraries at the Neenah Library?

You may return books from other Winnefox Library System libraries at the Neenah Public Library. Some of these libraries include the Berlin, Green Lake, Menasha, Oshkosh, Ripon, Wautoma, Westfield, and Wildrose Public Libraries. A complete listing of Winnefox Library System libraries can be found at the Winnefox Library System website. Neenah Public Library books may be returned at any of those locations, as well. Please return Appleton Public Library materials to the Appleton Public Library.
Can I be put on a waiting list if something I want is checked out?

You can place holds at the library or while using the library's online catalog. You may also call 886-6315, and we will place a hold for you. To place a hold on an item you've found when using our web catalog, click on the words Place Hold. A login screen will appear. Type in your library card number (on the back of your card) with no spaces and your PIN, which is usually the last four digits of your phone number. Click Place Hold again. A Submit Hold screen will appear. Check to see that Neenah is the pickup location. If this is correct, click on the words Submit Hold. You will receive a notice in the mail or an e-mail when the item arrives at the library for you.
If I would like an item that is owned by another library, how do I get it?

If the material you would like appears in our online catalog, you may place a hold on it. The item will then be sent to the Neenah Public Library for you.
If the item does not appear in our catalog, you may request that the item be ordered through Interlibrary Loan. Stop at the Second-Floor Reference Desk or call 886-6315 for assistance.
Does the library have computers with access to the internet?

Internet: There are ten Internet computers available to the public in the adult department, and eleven available to youth in the youth department. The Neenah Public Library also provides free Wi-Fi. Black and color printers are available. Black & white copies cost 10 cents per page and color copies are 25 cents per page. In addition, each Internet computer has access to Microsoft Office programs. Ask at the Reference Desk for more information.
What research databases are available at the library?

The Neenah Public Library has several databases available for the public. Visit our Resources page for a full list.
Is there any equipment for public use?

We have two color photocopiers available for public use. Copy fees are $.10 per page for black & white and $.25 per page for color. The library has a scanner at the second-floor Reference Desk available for no fee. The Library also has microfilm/fiche readers ($.25 per page to print). All equipment is for use only in the Library.
Does the library provide faxing service for the public?

Yes, the library will send and/or receive faxes for the public at the second-floor Reference Desk. The fee for sending a fax is a flat rate of $2.00. The fee for receiving a fax is $.10 per page.
How do I connect to the Library's online catalog?

You can connect to the Library's online catalog via the library's homepage or going directly to the catalog.
How do I change my address and/or phone number?

To keep your library account information up to date or renew your card, please visit in person or call 920-886-6325. Click here to fill out a change of address form online.