Proctoring Services

• The Library is unable to provide one-on-one monitoring or view online activity during an exam. Proctors will periodically monitor individuals during an exam and enforce any time limits but cannot sit with the individual in the room for the length of the exam.
  • Personal information about the proctor such as driver’s license number, date of birth, home address, or social security number will not be provided.
  • The Library will not proctor for any exam where the guidelines fall outside of our proctoring services.
  • Individuals will take their exam in a private meeting room with a window where the proctor can periodically monitor the student.
  • We cannot guarantee a completely quiet environment or disruption in case of a Library emergency.

• A fee of $15.00 per exam is applicable and must be paid to the Neenah Public Library on the day of the examination.
  • We accept cash, card, or personal check.

• Appointments are required and must be scheduled at least three days in advance.
  • Same-day proctoring services are not available.
  • Exam appointments are not available on Fridays after 3:00 PM and limited availability on weekends.
  • Exams must be completed 30 minutes before the library closes.

• Wi-Fi is available for online exams.
  • NPL cannot download testing software on our public computers or Chromebooks.
  • Chromebooks are available for individuals to use for an online exam.
  • The Library cannot guarantee disruptions to Wi-Fi or technical issues with devices.

• Library staff will return a written exam to the testing institution by US Postal Service, fax, or e-mail.
  • A posted envelope must be provided for USPS.
  • The Library cannot assume responsibility for completed exams that are not received by the testing institution.
  • Examinations not completed by an individual within 30 days of the receipt by the Library will not be retained unless prior arrangements have been made.

• The individual taking the exam is responsible for ensuring all exam materials and proctor instructions have been received before the day of the appointment.
  • Please bring only necessary items that are allowed in the room during your exam with you to your appointment.
  • Individuals taking an exam must provide a current photo ID. The name on the ID must match the exam materials and the name used to schedule the proctor appointment. 

 
Neenah Public Library staff reserve the right to cancel or reschedule an appointment if the test materials are not received on time; if the test materials require clarification, or if the proctoring instructions fall outside of our proctoring services.